Luna Sleep Privacy Policy

Last Updated: 11/05/2024

Thank you for choosing Luna Sleep. We at Aneyeto Limited (“Company,” “we,” “our,” or “us”) are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our virtual expert on baby sleep (“Luna Sleep”) via WhatsApp. By using Luna Sleep, you agree to the terms described in this Privacy Policy.

1. Information We Collect

To provide our services, we collect the following personal information:

Contact Information: We collect your phone number and email address to verify your identity, provide you with updates, and facilitate communication.
Usage Data: We may collect information about how you interact with Luna Sleep, including chat logs, timestamps, and device information.

2. How We Use Your Information

We use your personal information for the following purposes:

To provide and personalize Luna Sleep services
To communicate with you regarding your account or service usage
To troubleshoot and improve our service
To analyze usage trends and user engagement

3. How We Share Your Information

To provide Luna Sleep’s chat services, we send chat messages to OpenAI for processing. Your messages are processed securely and are not shared with any other company or sold for marketing purposes.

4. Data Security

We prioritize the protection of your personal information by employing secure encryption, access controls, and data management practices. However, no online platform is 100% secure, and we cannot guarantee the absolute security of your data.

5. Data Retention

We retain your personal information only as long as it is necessary to provide Luna Sleep services or comply with legal obligations.

6. Your Privacy Rights

Regardless of your location, you may have certain rights regarding your personal information. Depending on your jurisdiction, these rights may include:

Accessing, correcting, or deleting your personal information
Objecting to the processing of your data
Requesting data portability
Withdrawing consent at any time (this does not affect the lawfulness of processing before withdrawal)

To exercise these rights or ask any questions, please contact us at [Contact Information].

7. International Data Transfers

Since Aneyeto Limited is based in the UK, your personal information may be transferred and stored in locations outside your home country. We will ensure that all international transfers comply with applicable privacy laws.

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting an update through Luna Sleep.