Luna Sleep Terms and Conditions

Last Updated: 11/05/2024

Welcome to Luna Sleep, a virtual expert on baby sleep provided by Aneyeto Limited (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of the Luna Sleep service (the “Service”) offered via WhatsApp. By accessing or using the Service, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you should not use the Service.

1. Acceptance of Terms

By accessing or using the Service, you confirm that you are at least 18 years old and legally capable of entering into a binding contract. You also agree to follow these Terms, our Privacy Policy, and all applicable laws and regulations. If you are using the Service on behalf of a company or other entity, you represent that you have the authority to bind that entity to these Terms.

2. Service Description

Luna Sleep offers advice on baby sleep through an automated chat service on WhatsApp. The Service is designed to provide general information and guidance based on your interactions with our virtual assistant.

• No Medical Advice: The Service is for informational purposes only and does not constitute professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for advice specific to your situation.

3. User Obligations

When using the Service, you agree to the following:

• You will provide accurate and complete information where necessary.

• You will not use the Service for illegal, harmful, or inappropriate purposes.

• You will not attempt to hack, disrupt, or interfere with the functioning of the Service.

• You will not impersonate another person or misrepresent your identity.
• You will always apply due care and practice with any advice given. Whilst Luna Sleep applies rigorous controls to prevent misleading and non-medical advice, there is some small chance that the outputs can be harmful if not scrutinised.

Failure to comply with these obligations may result in the termination of your access to the Service.

4. Account and Communication

To use the Service, you must provide a valid phone number and may be asked to provide an email address for communication purposes. You are responsible for ensuring that the contact information you provide is accurate and up-to-date.

• WhatsApp Communication: By using the Service, you agree to receive communications via WhatsApp, including messages related to your interactions with Luna Sleep.

5. Payments and Subscriptions

Some features of Luna Sleep may be offered as paid services. If a subscription or one-time payment is required, the following terms apply:

• Payment Terms: You agree to provide accurate and valid payment details. If your payment method fails, we reserve the right to suspend or terminate your access to paid features.

• Refund Policy: Refunds for any services provided are subject to our sole discretion. There is a 3-day trial period where you can pause or cancel anytime if the service is not meeting your needs. For any other enquiries, contact us at support@lunasleep.ai.

6. Intellectual Property

All content and materials available on Luna Sleep, including text, images, logos, and software, are the property of Aneyeto Limited or its licensors and are protected by copyright, trademark, and other intellectual property laws.

• License: You are granted a limited, non-exclusive, non-transferable license to use the Service for personal, non-commercial purposes.

• Restrictions: You may not copy, distribute, modify, or create derivative works from any part of the Service without our prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, Aneyeto Limited and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including any errors or omissions in the content, even if we have been advised of the possibility of such damages.

• No Warranty: The Service is provided “as is” and “as available,” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

8. Termination

We reserve the right to terminate or suspend your access to the Service at any time, with or without cause or notice. Upon termination, all rights and licenses granted to you under these Terms will cease immediately.

9. Governing Law and Dispute Resolution

These Terms and any disputes related to them or the Service will be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or related to these Terms will be resolved exclusively in the courts of the United Kingdom.

10. Changes to the Terms

We may update these Terms from time to time. If we make significant changes, we will notify you through the Service or via email. Your continued use of the Service after such changes have been made constitutes acceptance of the updated Terms.

11. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at: support@lunasleep.ai

By using Luna Sleep, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for choosing Luna Sleep!